Shipping Policy

We currently support shipping to the following regions:
North America, Europe, South Korea, Japan, Hong Kong, Taiwan, Singapore, Thailand, Australia, South Africa, Saudi Arabia, and other selected countries.

If you are located outside of these regions and wish to place an order, please contact our customer service in advance to confirm availability.

Once your order and payment are received, we will ship the product within 24 hours from Shanghai to Shenzhen. The package is expected to arrive in Shenzhen within 3 days, after which it will be forwarded to Hong Kong. From Hong Kong, the shipment will be sent to your address.

We primarily use DHL and UPS for international delivery. The estimated delivery time from Hong Kong to your location is 10 to 12 days.

Logistics Method: Our official partner logistics provider is Xianda Logistics. Depending on the delivery address, Xianda Logistics will arrange for delivery via UPS, DHL, uniuni or other courier services.

Shipping Fee Information: Free shipping to your door is available for the United States, Canada, Japan, South Korea, Australia, EU member states, the United Kingdom, Hong Kong (China), Singapore, the United Arab Emirates and Saudi Arabia. For shipping fees to other regions, please contact our customer service for details.

Transit Time: The standard delivery time is usually 10–15 days. For shipments to the United States, delivery can be made within 3–5 days if inventory is available in the US warehouse.

Return & Exchange Policy

We value every customer and are committed to delivering high-quality products and responsible after-sales support. To ensure fairness and protect both parties, please review our return and refund policy carefully:

Eligible Returns & Exchanges

We accept returns or exchanges only in the following cases:

The product has a verifiable quality issue or manufacturing defect.
The product was damaged during shipment, and clear evidence (photos/videos) is provided within 7 days of delivery.
The product was never activated or used, and remains in original, unopened condition.

Upon confirmation, we will coordinate with the courier for return pickup from your address.

Non-Returnable & Non-Refundable Situations

To maintain product integrity and protect against misuse, the following conditions are not eligible for return or refund:

Change of mind or personal preference after receiving the product.
Products that have been opened, activated, or used in any way — due to the nature of high-value electronic equipment, once used, they cannot be resold or restored to original condition.
Products returned without prior approval or without a valid reason, or outside the 7-day window.

Additional Notice

Our cameras are precision-engineered, high-value devices. Please handle them with care and ensure you are ready to make a purchase before placing an order.
We do not support unconditional refunds once the product has been delivered.
Any abuse of the return policy (e.g. false defect claims, intentional damage) may lead to account suspension and reporting to relevant platforms.

We sincerely appreciate your support and understanding. As a growing startup, every order means a great deal to us. We are committed to continuous improvement and to serving you with integrity.

Thank you for being a part of our journey.

物流方式：我们的官方合作物流是仙达物流公司，仙达物流公司会根据不同的地址情况选择 UPS 或 DHL 或 uniuni 以及其他的快递公司

运费信息：美国、加拿大、日本、韩国、澳大利亚、欧盟地区、英国、香港、新加坡、阿联酋、沙特阿拉伯我们会包邮到家，其他地区请找客服咨询运费

运输时间：一般时间 10~15 天时间，美国地区在美国本土有库存的情况下正常 3~5 天

退货与退款政策

感谢您选择我们的产品。我们致力于为每一位客户提供高品质的产品与诚信的售后服务。为了保障您的权益，也为了防止恶意退款行为，特制定以下退换货政策，请您在购买前仔细阅读：

可接受退换货的情形

我们仅在以下情况接受退货或更换产品：

产品存在可验证的质量问题或生产缺陷；
产品在运输过程中出现明显损坏，并且您在收到货后7天内提供了清晰的照片或视频证据；
产品未经激活或使用，并且保持原包装完好无损。

以上情况需先联系售后客服审核确认，审核通过后我们将协助安排快递上门取件。

不予退换货的情形

为维护产品品质及市场公平，以下情况我们将不接受退货或退款请求：

因个人主观原因（如不喜欢、改变主意）提出的退货申请；
产品已拆封、激活或使用过，包括但不限于开机、连接APP、拍摄等行为。

由于我们的产品为精密电子设备，一旦使用将影响二次销售，恕不接受退货。
超过7天未提出退货申请，或未按要求提供问题证明材料；
未经授权自行寄回或操作不当造成的损坏。

重要提示

我们的产品为高价值、精密相机设备，请在确认购买意向后再下单。
我们不支持签收后无理由退款，激活或使用后的产品不支持退货，敬请谅解。
如发现恶意退货、故意损坏、虚假问题等行为，我们有权拒绝退款，并视情况向平台或相关机构举报。

我们衷心感谢您的支持与理解。作为一家正在成长中的初创公司，我们每一笔订单都无比珍惜。我们将持续优化产品与服务，努力为您带来更好的体验。

感谢您成为我们旅程的一部分！